Journal

Questioning for Sales

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My Father was a great salesman. Not because he knew his product, but because he knew his customers. I remember, when I was young boy, asking him what he did for a living and he looked at me with a grin and said, “I sell air”. For the longest time I had no idea what […]

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Categories: Journal

Are You Listening?

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As a pilot, I know firsthand how quickly things can get out of control when in the air, if the work on the ground is not done correctly and with clear intention. Many years ago when I was in the US Army, I was preparing for a night training mission using Night Vision Goggles. My […]

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Categories: Journal

Connecting Failure and Feedback

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Recently, I overheard some people talking at a coffee shop about their failures. I was entertained, to say the least, when one of them proclaimed that she would never be rich like Oprah, because Oprah was super talented and she (person at the coffee shop) was such a failure at everything she tried. I started […]

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Categories: Journal